Personalized Case Management - Crossroads Mission Avenue

Crossroads’ 4-Phase Recovery Program, along with personalized case management, are essential components in equipping our guests for successful living after their time at Crossroads

Personalized Case Management for Every Guest

Every Crossroads guest participates in one-on-one case management, regardless of their level of service. Our trained staff use an evaluation tool called Determining Essential Resources. Through a personal interview and orientation meeting, staff listen to each person’s story and build individualized goals and action steps.

Tailored Programming to Meet Real Needs

Individual case plans address a wide range of needs, including:

Mental health referrals
Employment services and job training
Day services through Crossroads or a partner agency
Addiction and recovery services
Anger management and counseling referrals

Guests, case managers, and partnering agencies all shape each program plan together.

Wrap-Around Community Support

Crossroads functions as a referral agency. We connect guests with community professionals to build a coordinated care team. This wrap-around support continues beyond a guest’s stay at Crossroads and into their transition to independent living.

Christ-Centered Care and Relationships

Our case managers serve guests in a Christ-like manner, demonstrating love through both actions and words. They build genuine relationships with our diverse guest community, treating every individual with dignity and respect. The goal is to provide high-quality care and programming that leads each guest toward health, recovery, steady employment, financial independence, and stable housing.

Accountability and a Safe Environment

To maintain a sober living environment, case managers conduct urine analysis tests and room checks as needed. Crossroads also enforces a 9 PM campus curfew. We provide guidance and accountability on topics like anger management and conflict resolution, and we teach essential life skills such as budgeting and goal setting.

Crossroads is all about second chances. “They’re not judgmental,” says Cole. “They don’t look down on you.”

Cole’s choice – he could go back to jail and lose his job. Or he could go to Crossroads Mission Avenue and keep working. He didn’t have to think about it: Crossroads, of course.

Cole was fortunate to even be given a choice. He’d been in trouble with the law before, and spent two years in jail on multiple charges. When he was released in April 2020, he was on probation and warned to stay out of trouble. But a few months later, he was busted for driving while intoxicated. That’s when his probation officer gave him the choice.

On being given a second chance, Cole says, “I was really thankful.” Crossroads is all about second chances. We’re a place of grace. “They’re not judgmental,” says Cole, 27. “They don’t look down on you.”

Cole, a longtime alcoholic, hasn’t had a drink since that DUI. He credits Crossroads, and God, with his transformation. “I’m a completely different person,” he says. “I love being sober, and I have no desire to use again. I don’t need alcohol or drugs to set off good feelings in my brain. I’m really high on life right now.”

Cole, who is Native American, adhered to his culture’s spiritual beliefs for most of his life. But at Crossroads, he discovered Christianity, and has fully embraced it. “I’ve had a spiritual awakening,” he says. “Now I believe in the Holy Trinity — God, Son and Holy Spirit.” He’s motivated to stay sober. He has a good job in the manufacturing business, and he’s looking forward to getting his own place again.

“I’m just going to keep working hard,” he says. “Thanks to Crossroads, I’ve got a new view of life.”

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